Information we collect
We collect anonymised information about our users for analytics purposes:
- IP addresses and location
- The device you are browsing on
- Your gender and age group
This sort of data collection is standard for a website. However, we also store the following information about our clients:
- Full names
- Telephone number and email address
- Appointment history
How we use this information
The personal data held about our clients is used to keep track of appointments and to remind you of appointments in advance via text or email.
The anonymised data is held by Google for 14 months. We hold personal information about our clients for up to a year after their last appointment with us.
Parties we share this information with
Your anonymised analytics data is sent to Google for processing. Your personal client information is not shared with any third parties.
Our data protection contact
Our DPO is Claire Reed who you can contact by calling the salon on 01206 578889 or by writing to Data Protection Officer, Greenacres, Harts Lane, Ardleigh, Colchester, Essex CO7 7QQ
How to lodge a subject access request
It is within your rights to request a Subject Access Request asking for the details of all the information we hold about you. You can do this by contacting our Data Protection Officer.
Withdrawing consent and right to be forgotten
If you no longer want to allow us to use your data you can contact us and ask that your data is removed.
If you don’t think we’re using your data properly
You have the right to file a complaint against us with the ICO, the Information Commisioner’s Office. You can do this here.